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FREQUENTLY ASKED QUESTIONS (FAQ)

1. Where should I send my prescription?

A: After your order is placed, please send us your prescription at rx@frameofchoice.com. Make sure the pupillary distance (PD) info is written on the script. The PD is the distance between pupils in millimeters broken down into right and left measurements (e.g. 33/34), and we use it to properly align the lenses for the best visual acuity. If your doctor has ever made glasses for you, they should have it on file; and it's a quick measurement to have taken at a local optical shop if not.

2. How long does it take to get my order?

A: For prescription glasses, it usually takes 3-5 business days for us to make, plus another day for UPS Overnight service (default; for domestic only) to reach your location. If you only order the frame, it usually takes 1-2 business days to process plus another day for overnight shipping.

3. What are my shipping options?

A: By default we provide free shipping for prescription frames/glasses (accessories excluded) for domestic locations via UPS Next Day Air Saver. The service should reach your address by 5PM the next business day. For international addresses, the shipping method would be UPS Worldwide Expedited, which takes 3+ days to reach the destination. PO Box and APO only accept USPS shipment. To take advantage of our complimentary premium shipping service, please provide us with a physical address at checkout.

4. How do I know what size to order?

A: The best way to find out is to look at the size of the frame you are currently wearing. There are markings inside the temple as well as on the back, sometimes at the bottom, of the frame. Eventually, you want to find numbers such as 50-22-140 or alike (below has more details about what the numbers mean!). Based on that info, go ahead and order the closest size possible.

These numbers describe the size of your eyeglass frames, specifically:

1. The eye size
2. The bridge size (distance between the lenses)
3. The temple length

All three of these measurements are specified in millimeters (mm).


Illustration of the size numbers on an eyeglass frame.


5. What is your return policy?

A: In a nutshell, our Satisfaction Guarantee Policy provides 14 day free returns. If you are not satisfied with your purchase, you'll be able to return within 14 days. No questions asked!

Return address:
Sam Chen
880 Emerson St.,
Rochester, NY 14606

6. Can I exchange for a different size if the one I ordered doesn't fit?

A: Each pair of prescription glasses are custom made, so we'd only allow for one exchange (return address in #5). However, the shipping cost from and back to you will be at your expense. So please be sure to include a UPS or USPS shipping label in the package for return shipping.

7. How would I apply for the military discount?

A: Whether you are in active duty, reserves, or veterans, we'd like to extend a site-wide, never expired 20% discount as a token of appreciation for your service. To apply, please fill out our
online form. It should take up to a day (sometimes within few hours) to verify and send you a discount code. Thank you for your service!


For any other questions, give us a call at
800-227-6342 or email customercare@frameofchoice.com